Privacy Policy

Effective date: January 1, 2026

1. Introduction

At Siya World Holidays we're committed to protecting the privacy and security of our customers' personal information. This policy explains what we collect, how we use it, and how we keep it secure.

2. Information We Collect

We may collect:

• Name, email, phone number and contact details
• Billing information and payment details
• Travel preferences, dates and accommodation choices
• Emergency contact information
• Special requests or dietary requirements

3. How We Use Your Information

• Booking: Process and manage your bookings, send confirmations
• Communication: Contact you to update bookings and share travel info
• Service improvement: Analyse and enhance our services
• Marketing: Promotions or offers (only if you opt-in)
• Legal: Comply with legal obligations and protect our rights

4. Information Sharing

We share data with airlines, hotels, tour operators and payment processors to fulfil bookings. We do not sell or rent your personal information. We may disclose data when required by law.

5. Data Security

• Secure data transmission using encryption
• Restricted access on a need-to-know basis
• Regular security assessments
• Secure storage of payment information

6. Your Rights

• Access and review your personal information
• Request corrections or deletion
• Opt out of marketing communications
• Restrict or object to certain processing

7. Changes to This Policy

We may update this policy periodically. Continued use of the website constitutes acceptance of the updated policy.

8. Contact Us